How to Contact National Rx Security Customer Service
Depending on your needs, there are several ways to contact our Customer Service personnel.
- During office hours, we welcome your calls and questions on our toll free phone number. Our office hours are Monday through Friday, 9am-5pm Eastern Standard Time.
- Outside of office hours, customers can use the contact form below or email us directly with any questions.
- For order submission by fax, please use our toll free fax number.
- Finally, to submit an order for prescription pads or Rx paper with a check, customers can use our mailing address below.
Customer Service Contact Information:
National Rx Security
535 2nd Street S.W.
Vero Beach, FL 32962
Toll Free Phone Number: 1-800-510-1050 (9am to 5pm EST)
Toll Free Fax Number: 1-800-500-3060
Customer Service is a priority at National Rx Security. Therefore, we pride ourselves on our ability to accommodate our client’s needs. Our sole business is the printing and distribution of tamper resistant prescription pads and Rx paper. Because of our expertise from decades of being in this business, we feel confident that our customers will get excellent service every time.
During business hours, our Customer Service personnel answer all phone calls, rather than a recording. Rarely, when the phone lines are busy and a client needs to leave a message, we will return the phone call within the same business day. Similarly, email queries are answered within the same day. In some instances, responses by phone or email are made by next business day.
While our business hours are during Eastern/Standard time, customers can place orders Online, or by Fax/Mail at any time. Our turnaround time from receipt of completed order to shipping is 24-48 hours. Additionally, we can accommodate RUSH orders, please inquire for details. We ship all orders via FedEx Ground.
Our team is like family. Furthermore, we enjoy what we do. We are dedicated to providing our customers with an excellent prescription pad ordering experience every time. Please contact us if there is anything we can help you with, at any step of the way.